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Frequently Asked Questions

1. What is BlackCanvas Studio?
  • BlackCanvas Studio is a luxury brand that draws inspiration from nature through bio-mimicry. We create exclusive, handcrafted designs that combine elegance, functionality, and artistry to transform spaces into immersive experiences.
2. Where is BlackCanvas Studio located?
  • Our warehouse and studio are located at: BlackCanvas Studio
    925, Clover Hills Plaza
    NIBM Undri Road, Mohammed Wadi
    Pune, Maharashtra 411048, India
3. What types of products do you offer?
  • We offer a range of luxury, handcrafted designs that include furniture, decor items, and custom pieces. Each product is crafted with precision and made from the finest materials to ensure timeless elegance.
4. What is the price range of your products?
  • Our products are priced between Rs. 10,000 to Rs. 4,00,000, reflecting the premium craftsmanship and exclusivity that BlackCanvas Studio offers.
5. Do you offer custom designs?
  • Yes, we offer custom design services to meet the unique needs of our clients. If you have a specific design in mind, please contact us to discuss your requirements.
6. How can I place an order?
  • You can place an order directly through our website. Simply browse our collection, add items to your cart, and proceed to checkout. For custom orders, please contact us via email at digital@studioblackcanvas.com.
7. What payment methods do you accept?
  • We accept secure online payments through Razorpay, including credit/debit cards, UPI, net banking, and other digital payment methods.
8. Do you offer nationwide shipping?
  • Yes, we offer nationwide shipping within India. We partner with Shiprocket to ensure safe and timely delivery of your orders.
9. How long does delivery take?
  • Delivery times may vary depending on your location and product availability. We aim to deliver within 7-10 business days for most orders.
10. Is the packaging secure?
  • Absolutely. We take great care to ensure that all products are packaged securely to prevent any damage during transit.
11. What is your return policy?
  • Due to the exclusive nature of our products, we do not offer returns or refunds unless the item is damaged during shipping or if you receive the wrong product. In such cases, please contact us within 48 hours of receiving the item.
12. How can I contact customer support?

You can reach our customer support team via:

  • Hotline: +91 7414939276

  • E-mail: digital@studioblackcanvas.com
    Our support team is available Monday to Friday, 10:00 am to 6:00 pm.

 

 

13. Do you offer product care instructions?
  • Yes, we provide product care instructions with each purchase to ensure that your items remain in pristine condition for years to come.
14. Can I visit your studio?
  • Our studio is open for visits by appointment only. To schedule a visit, please contact us via email or phone.
15. Do you offer gift options?

Yes, we offer elegant gift packaging options. Please mention your request during checkout or contact us for more details.

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      Facebook Twitter Instagram Youtube Telegram
      Privacy & Legacy

      Terms & Condition

      Cookies & Privacy

      Shipping & Delivery

      Cancellation & Refund

      Customer Care

      Our Services

      Expert Advice

      FAQ

      About Us

      Inside BlackCanvas

      Our Awards

      People & Careers

      Contact Us

      Contact Us

      Book An Appointment

         Copyright © 2025 BlackCanvas Studio. Created by BlackCanvas Studio.